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© 2014
Co-op Credit Union

Insured by the NCUA

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

Equal Housing Lender


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Manage your money online AT YOUR CONVENIENCE.
Our Electronic Branch is ALWAYS OPEN... every hour of every day
Plus our Electonic Branch is always there...ANYTIME, ANYWHERE!


Man with Laptop

Spacing Electronic Options for Your Accounts


Electronic Transactions

Check Bottom

In the new computer age, making electronic payments and deposits is an everyday occurrence. To do that you need the routing number of your financial institution. The Co-op Credit Union routing number is 291275194.

This information can also be found on the bottom of your check blank. Here is the information for the Co-op Credit Union.
  • Routing Number. The first nine numbers on the left make up the routing number.
  • Account Number. Consists of 13 digits. The first five or six are zeroes.
  • Your Check Number. The number on the right should match the number of your check on the top.

If you're unsure, please contact us.


VB: Virtual Branch

Woman with Computer Virtual Branch is an Internet-based financial service offered to members of the credit union. It is available 24 hours a day, 7 days a week, providing credit union members with the flexibility to take care of many of their financial transactions without leaving home.

And best of all, there are NO CHARGES for these services!

In the Overview tab of VB you can:

  • View the balances of five accounts you choose
  • Do a Quick Transfer of funds between accounts
  • View scheduled transfers
  • View alerts and notices

In the Account Access tab of VB you can:

  • View the balances of all your accounts
  • Transfer funds between accounts
  • View details of the account
  • View and print copies of checks that have cleared
  • View and print the history of accounts and transactions

In the Self Service tab of VB you can:

  • Reorder check blanks
  • Request stop-payment on a draft
  • Sign up for e-statements
  • View and print e-statements
  • Change your VB security code and logon ID
  • Update and edit your security questions
  • Schedule alerts and reminders

VB Button
A button like this is located on the top left of each page
on our web site so Virtual Branch is never more than a click away.

SIGNING UP FOR VB

To provide a more secure online experience in Virtual Branch, we have activated Enhanced Authentication. When first signing up, members will be asked to choose a passmark phrase, a passmark security image, and pick security questions.

To start your enrollment, click on the gold VB button. Once you are on the Virtual Branch Home Page, follow the easy instructions and complete the information requested on the form. You must have an e-mail address to enroll in Virtual Branch.

After you have completed the enrollment forms, you can log on to your account. If you have any questions, contact your local Co-op Credit Union office or contact us by e-mail.

Special Information

  • CONTACT US --- When you are in VB and click on the CONTACT US button on the top right of the page, please note that
    our reply to you will come back to the messages box in VB, not to your personal e-mail.

  • E-MAIL IN VB --- To check your e-mail in VB, click on SELF SERVICE: Secure Mail: Inbox Messages.

  • CLEARED CHECKS --- To view cleared checks, click on the check number in HISTORY. It will be blue if an image is available. You will be shown the front and back of the cleared check.

  • ENROLLMENT --- During enrollment be sure to click the NEXT button to continue.
    Do not press the ENTER button or the BACK button during enrollment

  • SECURITY CODE --- When you change your password, it should say "security code successfully changed." If it doesn't, you are not really changing your security code, you are just getting in with the temporary one. Your security code must be 8 or more characters containing at least 2 letters and 2 numbers, with no special characters. And, it cannot be one that you have previously used.

Words to know in Virtual Branch

  • Your CU account number is called LOGON ID
  • Your password is called SECURITY CODE
  • Account button is called ACCOUNT ACCESS
  • Services button is called SELF SERVICE
  • Summary button is called OVERVIEW

Downloadable Mobile Money Apps for your cell phone

Use your cell phone for VB on the go!
Smartphones Mobile Money® is a service that allows you to log into Virtual Branch (VB) from your cell phone, using either a mobile browser or a down-loadable application. You can also sign up to use texting to get your balance, history and do transfers.

Once you are logged into VB, click on the SELF SERVICE tab and you will see MOBILE MONEY. Click on the link and follow the step-by-step instructions to register your phone.
  • If you haven't signed up yet, go ahead and register your phone and select the DOWNLOADABLE MOBILE APP.

  • If you have already registered your phone, under the MY PHONES tab, select I want to: CHANGE MY MOBILE BANKING SERVICES from the drop-down menu. Select the DOWNLOADABLE MOBILE APPS. (I'd like to receive a link to download the App.) Then just follow the link in the text message you receive.

Bill Pay

Pay Key Pay your bills online...
Bill Pay is an electronic service that makes it easy and convenient to pay your monthly bills. All you have to do is verify that the amount you have been billed is correct, and then schedule the payment. You can schedule recurring payments of the same amount (i.e., mortgage) or pay the bills that vary from month to month (i.e., credit card). By retaining the contact information of the payee, you'll have all the data you need to speed up the process.

Use Bill Pay to save time and money.
No more trips to the Post Office to get stamps and mail the payments.

Try it before you sign up. Bill Pay Demo.

Signing up for Bill Pay
Now that you've gone through the demo, it's time to sign up for Bill Pay. To do so, you must have already signed up for VB. Go to the VB Home Page and log in to your account. Once you are logged in, Click on the Bill Pay tab and complete the information.

Need to prove you made a payment and you paid it through Bill Pay?

It's right at your fingertips. Here's what you do.
  • Go to VB and Click on the BILL PAY tab
  • Pull down the PAYMENTS menu on the top left and select PAYMENT HISTORY
  • Complete the PAYMENT SEARCH on the left side
  • The PAYMENT HISTORY page should come up.
  • Look for the check you want. On the right you should see a Confirmation # and below it, Details: View
  • Click on VIEW and the "View Payment History Details" page comes up.
  • If the check has cleared, below the payment name and the "track your check payment" part, near the bottom of the page, you will find a date and this message: Payment reached the payee and has cleared. View Cleared Check.
  • Click the View Cleared Check and there it is! Just print it and you have proof.

e-Statements

Greener. Faster. Cheaper. Safer.
Recycle Emblem e-Statements are another service of VB. An e-statement is an electronic statement that you access online. It replaces the paper statements of the past. Sign up for e-Statements today and opt out of receiving a paper statement in the mail. Each month you will receive an e-mail notifying you that your statement is available online through Virtual Branch.

Signing up for e-Statements
Once you are logged in to VB, go to the Self Service tab and under the Additional Services section click on e-Statements. Then click on the Enroll for e-Statements link and follow the instructions.

You may change your statement options at any time through the Self Service tab of VB. You would click on the Unenroll for e-Statements link. Opting in for e-Statements will discontinue the delivery of your printed statement. You are required to have Adobe Acrobat Reader® software and a printer or the ability to download the statements for your records. If you don't have Acrobat Reader, you can download it for free at Adobe.com.

Not only will you be saving lots of paper,
but you will receive your statements more quickly.